Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at or call 01509 638888.

All orders are covered with our 28-day guarantee. The items will be accepted back with full refund if they meet all of our returns terms and conditions and a request has been submitted within 28 days of receipt of the package. 

Most orders are processed and shipped within 24 business hours. You will receive a shipment confirmation email once the order has been placed.

All orders are delivered by Royal Mail. 

We apologise for this inconvenience. We’d be delighted to help you right away by offering a free replacement. 

We accept all major credit cards Visa, Mastercard and American Express, and PayPal